Knowledgebase

Support Center > Knowledgebase > cPanel

• Accessing cPanel

  To access cPanel: 1. Type: https://IP:2083 into your preferred Internet browser. IP is meant to stand for your website’s IP address. After...

• Addon VS Parked Domains

  Characteristic / Addon Domains / Parked Domains Main domain appears in the address bar / Yes / No Apache directive used /...

• Can you install manually in my hosting pack, CMS like Joomla?

  We provide the manual installation of CMS as an addon service :   1. Select and copy files of the latest or more stable version of the CMS in...

• cPanel Glossary

  Account: A record for accessing privatized information. For example, your cPanel account lets you manage your website. In cPanel, other instances...

• How can I add a logo on the top of my website in the URL bar ?

  The logo that can be seen in your browser's URL bar is called a "favicon," meaning "Favorites Icon." These were initially used in the bookmarks for...

• How can I back up my complete website to a drive on my computer ?

  You can use the Generate/Download a Full Backup function in the Backups section of your cPanel interface.

• How can I copy and paste HTML code to my website ?

  You can edit the HTML code using the File Manager in cPanel. In the File Manager, select the file to which you wish to add the code, and click Edit...

• How can I forward my old website to my new site ?

  You can do this with a redirect. You will need to go to the old site's cPanel interface and then go to Redirects. Set the old site's index page to...

• How can I install more than one tool from the provided list in the hosting accounts?

  All the hosting accounts of Angellight provide unlimited MySQL databases. This means that you can install more than one tool ( Script, CMS ... )....

• How can i link a webpage to the main page of my website ?

  If you are looking to just direct the visitor of that page to your home page with a hyperlink, use something similar to My Home Page. If you...

• How can I manage multiple domains through one cPanel account ?

  To manage multiple domains with one cPanel account, you can use addon domains. Your account will have a main domain associated with it in order...

• How can I see my site as soon as it is created ?

  This may not be possible. Because the information necessary to view your site (DNS information) needs to spread across the internet before visitors...

• How can I turn off anonymous FTP ?

  Under the FTP menu in X3, go to Anonymous FTP and make sure the boxes next to the following options are turned off: Allow anonymous access to...

• How can I upload files in my hosting account via FTP?

  To upload your files, you have to follow this steps: • Open your FTP program (if you do not have an FTP program you can download Filezilla from...

• How do I change my password in cPanel ?

  You can use the Change Password area to change your password. In the X theme, it is on the main screen. In the X3 theme, it is under Preferences on...

• How do I create Domain Account on a dedicated server, for connecting the site using external FTP software ?

  You can connect to any site through external FTP software by using the main cPanel interface user and password. If you wish to be able to FTP to...

• How do I customize my error pages ?

  You can do so in the Error Pages function within your cPanel interface.

• How do I set an HTML document to be the main page ?

  You'll need to use index.html as the main page for your site.

• How do I upload my web page files from my computer hard drive ?

  You can upload files to your site through the File Manager within your cPanel interface. Click on File Manager, and then scroll down to the...

• How I can know the path of a file on the server ?

  You'll need to check the statistics area of cPanel for your home directory. That directory (usually /home/username/) contains your files. For...

• How long does subdomain propagation take after giving a new site a sub.domain.com name ?

  This can take anywhere from 24-48 hours. You can access the subdomain by using http://domain.com/sub until the subdomain's DNS information propagates.

• I accidentally deleted the public_html folder (or a file). How do I retrieve all of my files ?

  There is no undelete option. You will need to restore this folder from your backups. You can use the Backups function in cPanel to restore a home...

• I cannot understand how to upload the files of my website in my hosting account. Can you upload them for me?

  We can help you upload your files. In order to do that, you have to: Compress your websites’ files and folders in a zip or rar file. Visit...

• I cannot connect to my hosting pack via FTP, while I am using the correct access info.

  Please confirm on your ftp client settings that the connection is established on passive mode and the file transfer is of  binary type. There is...

• I have uploaded a file to the public_html directory. What do I do next to publish the page? How can I use index.php instead of index.html for my site ?

  Once a file is uploaded to public_html, it will be visible at your domain. If you upload a file called pets.html to public_html, it will be visible...

• I need to create a login on my website. How do I accomplish this ?

  You can use the Password Protect Directories function to accomplish this. Simply enable password protection and then add the users to whom you wish...

• I try to reset my password, but there is no email in my inbox. What do I do ?

  Make sure that you do not have any spam filtering software enabled that is intercepting the message. If you have disabled your spam filtering and...

• In cPanel 11, I cannot find Addon Modules

  Addon Modules has been renamed "Plugins" in cPanel 11.

• It is possible to switch back to the old cPanel ?

  If you wish to use the X theme rather than the new X3 theme, we suggest using the X style (available via the Change Style function in cPanel). The...

• It seems difficult to create my personal email accounts. Can you create them for me?

  We can help you create your personal email accounts, by following these steps: Connect to the Control Panel service in the web address...

• My File Manager gives an access permission error after I try saving changes I make with it

  This likely means that there are file ownership or permissions issues with the file(s) you are trying to change. You will need to make sure that...

• My website asks for a username and password when I try to view it. How do I remove or change this ?

  Under the Security menu, go to Password Protect Directories. In this feature, you can modify the password protection settings for your domain. If...

• Site Software - cPanel - Fantastico De Luxe

  The following tools are included in every cpanel hosting account. You can install a tool of your preference with only one button click:...

• Using the Strong Password Generator

  cPanel provides a helpful tool for generating secure passwords that are difficult for malicious users to guess. You can use this Strong Password...

• What is my FTP port value ?

  It's likely that you'll connect to port 21 for FTP. However, it is possible that your web host may have changed this port. Please contact your web...

• What is the address that I go to log onto my cPanel ?

  These examples assume your domain name is example.com: http://example.com/cpanel http://example.com:2082 Or, for SSL (more security):...

• What is the cPanel?

  cPanel is a control panel that contains all the hosted accounts in order to administrate the provided services. All the hosting plans come with an...

• Where do I need to place my index files ?

  You'll need to place these in your public_html directory. This directory is where visitors will be able to see your website files.

• Why are none of my pictures working ?

  This could be for many reasons. First, you'll need to make sure the links in your tags go to pictures that exist within your account. Next,...

• Why does the content of cPanel overflow the page ?

  If you have set your local fonts to override any website fonts, you may experience issues with text overflow in the cPanel interface. You will need...

• Why is my disk space usage, shown in cPanel, more than I have actually used ?

  The listed amount of disk space used includes all files owned by your user on the system. This could mean databases, or other files that aren't in...